Overview

For this project I designed a submission, review, and publication system for staff to recommend titles owned by the library built in the Drupal platform.

 

Tools Used

  • Balsamiq (Interaction Flow, Customer Journey Mapping, Wireframes)
  • Optimal Workshop (Online User Testing: Surveys)
  • Photoshop (Mock-ups/Interface Designs)
  • Jira/Confluence (Technical Specs, Product Requirement Documentation)

 

My Research, Planning, and Design Process Timeline

February 2018:

  • Survey #1 with employees.

July 2018:

  • Mapped project data flows and statuses.
  • Mapped customer journey for general employees.
  • Mapped customer journey for review committee.
  • Developed the employee submission interface wireframes (version 1).

September 2018:

  • Developed the employee submission interface wireframes (version 2).
  • Wrote technical specs and product requirements for the employee submission interface.
  • Developed the review committee interface mock-ups/interface designs.
  • Hand-off to developers.

October 2018:

  • UX Review #1 of developer work; Provided notes, changes, and feedback.
  • Survey #2 with employees.

November 2018:

  • Collected additional employee feedback on new application.

January 2019:

  • UX Review #2 of developer work; Provided notes, changes, and feedback.
  • Developed content for additional support page (About and FAQ pages for employees to explain submission process).

February 2019:

  • Documented objective and mapped customer journey for employee browse and search of published reviews (located on staff intranet).

April 2019:

  • Mapped the interaction flow of the browse and search of published reviews for employees (located on staff intranet).
  • Developed the mock-ups/interface designs of the browse and search of published reviews for employees (located on staff intranet).
  • Wrote technical specs and product requirements for employee browse and search of Staff Picks.
  • Hand-off to developer.

July 2019:

  • UX Review #1 of developer work for employee browse and search; Provided notes, changes, and feedback.
  • Developed the mock-ups/interface designs for integration with library catalog of review data.

 

Interaction Flows, Customer Journey, and Mock-ups/Interface Design Examples

Data Flow and Statuses:

 

 

 

 

Customer Journeys:

 

 

 

 

Interaction Flow:

Mock-ups/Interface Designs: