Overview

For this project I designed an application to allow customers to request titles to be added to the library collection and for employees to manage those requests.

 

Tools Used

  • Word (Employee Interview, Work and Task Flow Observation Study)
  • Balsamiq (Wireframes)
  • Photoshop (Mock-ups/Interface Designs)
  • Jira/Confluence (Technical Specs, Product Requirement Documentation)

 

My Research, Planning, and Design Process Timeline

December 2017:

  • Work and Task Flow Observation Study with two employees on current processes (2.5 hours).

January 2018:

  • Meeting with stakeholders to discuss employees’ feedback and workflow processes.

February – March 2018:

  • Development of Wireframes and Mock-ups/Interface Designs.
  • Meeting with stakeholders to discuss application interaction design.
  • Wrote technical specs and product requirements for development.
  • Hand-off to developer.

May 2018:

  • UX Review #1 of developer work; Provided notes, changes, and feedback.
  • UX Review #2 of developer work; Provided notes, changes, and feedback.

June 2018:

  • UX Review #3 of developer work; Provided notes, changes, and feedback.
  • UX Review #4 of developer work; Provided notes, changes, and feedback.
  • Demo presentation of application to stakeholders and employees.

July – August 2018:

  • Internal testing and feedback by stakeholders and employees.
  • Launch of application.

November 2018:

  • Review and check-in with stakeholders on live application (Revisit – 3 months after launch).

 

Wireframe and Mock-up/Interface Design Examples

Home / Active Requests:

 

 

 

 

Edit Request – Request Info:

 

 

 

 

Edit Request – Email Response:

 

 

 

 

Edit Request – Response & Decision Log:

 

 

 

 

Search/Reporting:

 

 

 

 

Color Code System: